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Web Store Help

Shopping on our site

Shopping

  1. We only accept the following currencies: GBP
  2. You can view and purchase all products on our website.
  3. To choose your item click on the "Add to basket" button. Your can see across the top bar just under the page header the number of items in your shopping basket and the cost excluding the carriage price, The value of your shopping is shown in pounds sterling and you will be charged in pounds sterling.
  4. On the "Cart" page you can update the quantity of the item you have chosen by clicking in the box under the quantity and selecting the required quantity.  Then click the "Update Cart" bottone the system will update the quantity in your shopping basket and the total.
  5. Postage costs is £7 per order or FREE on all order over £50. 
  6. You can remove items from your basket on the shopping cart page by pressing the "Delete Item" button the cart will automatically recalculate the value of your shopping.
 
Checkout
  1. When you have finished selecting your items please press the "check-out" button. 
  2. If you are an existing customer you can enter your login details to bring up your previously used address etc. Or if this is the first time you have shopped with us, you can choose to open an account or make the order without opening an account. When you open an account the cart will then remember your address and delivery address information ideal if you are considering using the website again, as well as providing the opportunity to receive our newsletter.

Account holders
  1. Fill in you email adress and pasword.
  2. You will then be taken to the secure paymant options

Ordering without opening an account
  1. Fill in you home address details, email, ect.
  2. Click the "Continue to next step" button
  3. Then either click the "select current billing address" botton if you wish to ship to your current address or fill in a new delivery address 
  4. You will then be taken to the secure payment options

Secure Payment
  1. You can now enter any offer codes you have, pay with either a credit/debit card, Paypal or even with a gift certificate if you have one.
  2. We accept payment By Credit Cards with paypal a new tab will open with paypals website, fill in the details and you will then be taken back to our website. You do not need to have an account with pay pal to do this  
  3. Once these details have been entered check that the information is correct and then click "Continue to next step".

Delivery
  1. We send all deliveries through APC or the post office
  2. Delivery will be made to the address provided by you within severn working days*.  We always endeavour to deliver items to our customers as quickly as possible.  If we have a query on your order, you will be contacted as soon as possible either by telephone or email. Deliveries will need a signature.  If you are not in when the courier attempts delivery a card will be left to inform you what will be done next. They will either re-attempt delivery or inform you to collect the parcel from your local depot or your local post office. 
  3. You will receive an email when your item is shipped. If it is being sent by parcel force you will have a consignment number where you can track you parcel online 

* we aim to deliver all orders within 7 days of purchase however this is not always possible in certain weather conditions